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Privacy Policy

Protecting Your Data with Care

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Privacy Policy
Effective Date: September 1, 2025

At Hotels by OLWC (OLWCoop) (“OLWC,” “we,” “our,” or “us”), we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our websites, contact us, or use our services.

1. Compliance

This Policy is prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IRR) issued by the National Privacy Commission of the Philippines.

2. What Personal Data Do We Collect?

We may collect the following personal data:

  • Name, birthdate, email address, phone number, company/organization (if applicable)
  • Communication details such as inquiries, feedback, or correspondence
  • Information provided through forms on our websites, hotels we partner with, or their online travel agency (OTA) systems
  • Information collected through interactions with our representatives via phone, email, chat, or social media accounts
  • Technical information such as IP address, browser type, operating system, and website usage data (via cookies or analytics tools)
  • Information you provide when availing offers, promos, surveys, or benefits connected with OLWC and its partner hotels

If you provide personal data about family members, colleagues, or representatives, you confirm that you have obtained their consent to share their information with us.

3. Purpose and Legal Basis for Processing Your Personal Data

We process your data for the following purposes:

  • To respond to inquiries and provide requested services
  • To send you updates, marketing communications, or newsletters (with your consent, and you may opt-out anytime)
  • To facilitate reservations or services through hotels and OTAs affiliated with OLWC
  • To improve and secure our websites, platforms, and services
  • To comply with legal and regulatory obligations

4. Use and Disclosure of Personal Data

Your personal data may be disclosed to:

  • OLWC employees and authorized representatives
  • Partner hotels and affiliated OTAs when necessary for reservations or service fulfillment
  • Service providers or partners performing services on our behalf (e.g., hosting, analytics, marketing communications)
  • Government authorities when required by law

We will not sell or rent your personal data to any unauthorized third party.

5. Cookies

We use cookies and similar technologies to:

  • Ensure website functionality
  • Analyze usage and improve services
  • Recognize returning users and remember preferences

Cookies are encrypted and do not store sensitive personal data. You may disable cookies in your browser, but certain features may not function properly.

6. Personal Data Protection

We implement organizational, physical, and technical safeguards to protect your personal data, including encryption, access controls, and staff training. While no method is foolproof, OLWC takes reasonable precautions against unauthorized access, improper use, or disclosure.

7. Retention Period

We retain your personal information only as long as necessary for the purposes outlined in this Policy, compliance with legal obligations, dispute resolution, or enforcement of agreements.

8. Consent and Withdrawal

By providing your personal data through OLWC platforms, partner hotels, or OTAs, you consent to its processing in accordance with this Policy. You may withdraw consent at any time by contacting us. However, withdrawal may limit our ability to continue providing certain services or benefits.

9. Your Rights

Under the Data Privacy Act of 2012, you may exercise the following rights:

  • Right to access your personal data
  • Right to correct or update inaccurate information
  • Right to request deletion of your personal data (subject to retention obligations)
  • Right to withdraw consent for marketing communications
  • Right to object to certain processing activities

To exercise these rights, please contact us at [email protected].

10. Third-Party Links

Our websites may contain links to third-party platforms. OLWC is not responsible for the privacy practices of those platforms, and we encourage you to review their policies separately.

11. Disclaimer

Despite our safeguards, no system is free from human or operational error. OLWC has taken reasonable measures to mitigate risks, but we cannot fully guarantee the elimination of unauthorized access or misuse.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the effective date. Continued use of our services constitutes acceptance of the updated Policy.

If you have questions or concerns about this Privacy Policy, please contact us:

Hotels by OLWC (OLWCoop)
Email: [email protected]
Website: www.olwcoop.com